The Hero Program

Community Paramedicine / Mobile
Integration of Health:

Health, Education, Resources, and Outreach – HERO is new to the Northwest Ohio provision of healthcare approach using patient-centered care models to serve the needs of Sylvania and Springfield Township residents.

The mission is to assist those in our communities who may experience unmet needs or navigation of their specific health-related concerns for many reasons. The HERO program launched as a joint venture between Sylvania and Springfield Fire in 2020. The focus is multifaceted, but primarily, it works with residents, providers, insurance, and other agency programs to find solutions for unmet needs.

Finding Solutions For Unmet Needs.

Northwest Ohio paramedicine program sees 82 percent reduction in patient 911 calls for falls

The pilot program HERO launched in February of 2020 in western Lucas County and has around 75 patients. SYLVANIA, Ohio — A community paramedicine program is helping seniors become independent and safe in their homes.

Marie Dilgart, 73, of Sylvania, takes care of her 76-year-old husband Bill who has suffered a number of strokes affecting his left side. There were times last year when Marie called 911 two or three times a week when Bill fell in the house. Read More

The Quadruple Aim

The Quadruple Aim is a driving mission force for what we want to accomplish through the HERO program. Services provided by HERO can include health maintenance education and evaluation.

Connection to providers. Medication review. Fall prevention tactics. Care coordination. Home safety evaluation and checks along with others. In many ways, the overall strategy is to ensure community members at risk are supported through multiple aspects to be safe in the home and help meet their needs, which only sometimes requires using a first-response unit.